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Effective 11/13/2007
Return Policy:
ITEM PURCHASED FROM OUR WEBSITE MUST BE RETUNED WITHIN: 7 DAYS
REFUND WILL BE GIVEN AS: merchandise credit
Return Policy details: If the items are returned within time period stated above, we will offer a Merchandise Credit. In all cases this will be minus shipping and handling fees. There will also be a 5% handling/restocking fee for all cancelled orders and returned merchandise.
DO NOT decline the shipment and/or send back, if you do, it complicates the claim and voids the insurance. The box and its contents should be inspected thoroughly at the time of delivery. If you find that any part of your order is damaged, or if the box itself is damaged, have the driver notate it on the bill of lading. You must accept the entire box(es), including all contents even if something is damaged!!! Once again, DO NOT decline the shipment and/or send back. You will need to contact us within three days at (818) 988-3193 and explain the damages. Upon receipt of your information we will immediately ship out the replacement(s) with no additional shipping charges to the customer. The customer must hold on to the packaging and damaged goods for two weeks (in case the freight company wants to do an additional inspection). Everything ordered with SPEARZ is insured for the full amount.
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